At 53286 Removal Services, we respect your privacy and are committed to protecting the personal information you share with us. This policy outlines how we collect, use, and safeguard your data as we clear your clutter.
1. Information We Collect
To provide our "Done & Dusted" service, we collect the following:
- Contact Information: Name, phone number, and email address.
- Service Location: The physical address in Ramona or San Diego County where the pickup will occur.
- Payment Data: Credit card or banking information processed through our secure third-party payment gateway (we do not store your full credit card details on our own servers).
- Service Photos: As part of our Photo Proof guarantee, our crew takes "Job Finished" photos of your curb or driveway to confirm completion.
2. How We Use Your Information
We use your data strictly for operational purposes, including:
- Scheduling and routing our 53286 trucks.
- Sending automated text reminders (e.g., the 7:00 AM placement reminder).
- Texting the "Job Finished" photo as instant confirmation of service.
- Internal record-keeping and BBB/Chamber of Commerce compliance.
- Processing refunds or rescheduling fees where applicable.
3. SMS and Text Communication
By providing your phone number and booking a service, you consent to receive text messages from 53286 Removal Services related to your order.
- Frequency: You will typically receive 2–3 messages per order (Confirmation, Reminder, and Finished Photo).
- Opt-Out: You may opt-out of marketing texts at any time by replying "STOP," though essential service updates (like the finished photo) require an active connection.
4. Data Sharing & Third Parties
We are a Veteran-Owned local business, not a data broker.
- No Selling: We will never sell, rent, or trade your personal information to third-party marketers.
- Service Partners: We only share your data with trusted partners necessary to run our business (e.g., our payment processor and our digital scheduling platform).
5. Photo Privacy & Marketing Use
The "Job Finished" photos taken by our crew are essential for proof of service and quality control. By using our service, you agree to the following regarding these images:
- Storage: These photos are stored securely in our business database.
- Marketing Exception: 53286 Removal Services reserves the right to use sanitized versions of these "Result: Curb is Clear" photos for marketing, social media, or promotional purposes. An image is considered "sanitized" if it meets one of the following criteria:
- The image focuses strictly on the curb/driveway area and does not show the customer's house.
- Any distinguishing property information (such as the house address number plate or street sign) is obscured, blurred, or completely removed from the image.
- Full Property Photos: We will not use a full, unobstructed photo of your house for public marketing without your explicit permission.
6. Data Security
We implement industry-standard security measures to protect your information. As a BBB Accredited business, we maintain high standards of integrity to ensure your data is shielded from unauthorized access.
7. Your Rights (California Privacy Rights)
As a California resident, you have the right to:
- Request a copy of the data we have on file for you.
- Request that we delete your personal information (subject to record-keeping requirements for completed financial transactions).
8. Contact Us
If you have any questions regarding this Privacy Policy or your data, please contact your local 53286 team:
53286 Removal Services Proudly Serving San Diego County Email: support@53286.com
Phone: (760) 565-3286